Data Privacy Framework & GDPR
This Data Privacy Framework and GDPR Policy (this “Policy”) applies to all personal information received by webAI in the United States from the European Economic Area (EEA) (which includes the Member States of the European Union (EU) plus Iceland, Liechtenstein and Norway) and Switzerland. This Policy sets out our practices for collecting, using, maintaining, protecting and disclosing that personal information in accordance with the Data Privacy Framework Principles and the General Data Protection Regulation.
Thank you for visiting webAI.com. Your privacy is important to us. To protect your privacy and help you to make informed choices, we provide this notice explaining our information practices, how you can choose
how we use your data, and your rights in relation to your data.
In brief, we will only use your information:
- to provide services that you or your organization have requested; or
- where you have consented to us doing so.
We do not routinely sell or license your personal data to anybody, and we only use your personal data as described in this Privacy Notice.
More information can be found below.
About us
This site is operated by webAI, Inc. ("webAI"). We are headquartered in the US:
515 Congress Avenue
Austin, TX 78701
privacy@webai.com
DATA PRIVACY FRAMEWORK (DPF)
webAI complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”) and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. webAI has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. webAI has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
EU GENERAL DATA PROTECTION REGULATION (GDPR)
webAI complies with the GDPR requirements regarding the collection, use, and retention of personal data from EU member countries.
The information we collect and how we use it
When you have requested services. You may provide us with your information when you order products or services; enter contests; vote in polls or otherwise express an opinion; subscribe to one of our services such as our online newsletters; download our object code from our website, request a free trial of our products, fill in a form on our website, or participate in an online forum or community. You may also provide us with information about yourself if you correspond or otherwise interact with us on behalf of an organization. We will use this information in order to fulfill your (or your organization's) requests for our products and services, and to respond to your inquiries. To this extent, we process your information in the performance of the contract between us and as part of our general business operations. If you do not provide us with the necessary personal data, we may not be able to provide the requested services to you and/or your organization.
Marketing and advertising. We will only process your information in order to offer you other products or services that we believe may be of interest to you. You can choose to unsubscribe from our marketing
emails at any time by clicking the 'unsubscribe' link at the bottom of the email, or by emailing us at privacy@webai.com. If you do so, we will not send you any more marketing messages, although the messages we sent you prior to unsubscribing will still be lawful.
Information provided to us by your organization. If we provide services to your organization, your organization may send us information about you. This may include information such as your name, work address, e-mail address, job title, telephone number, fax number and information about your interests in and use of various products, programs, and services. We will use this information in order to provide the services we have agreed with your organization. We will process this information in order to perform the contract agreed between us and your organization. It is also important for us to have sufficient information to perform our services and administer our business effectively.
Information that is collected automatically. We, and our partners and vendors, may collect certain information automatically when you visit many of our web pages or when you use our software and services, such as the type of browser you are using, the type of operating system you are using, the domain name of your Internet service provider, the IP address of your computer, the amount and type of your usage of our products and services, and other information related to your use of our software and services. We use this automatically-collected information to improve the design and content of our site and our software and services. We may also use this information in the aggregate (i.e. in a way that does not identify you) to analyze usage of our site, software and services, including through our partners and vendors. We may also use this information to provide advertisements to you and for our own marketing purposes.
Cookies. Many of our web pages use 'cookies'. Cookies are text files we place in your computer's browser to store your preferences. We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), and save your password in password-protected areas.
We use the following cookies:
Google Analytics
Google Tag Manager
Google Ads
Facebook
HubSpot
Reddit
Visual Website Optimizer
Twitter/X
LinkedIn
Apollo.io
Lucky Orange
Datadog
Vimeo
Cloudflare
We collect and process this automatically-collected information because it is in our interests as a business to make sure that our website functions smoothly and effectively. If you reject our site's cookies, or have turned cookies off in your browser, you will still be able to use the site, but you may find that the site does not function optimally or that certain aspects of its functionality are impaired.
Where webAI receives personal information from its subsidiaries, affiliates or other entities in the EEA or Switzerland, webAI will use that information in accordance with the notices those entities provided to the individuals to whom that personal information relates, and the choices made by those individuals.
Communications about our services
If you have registered an account with us (either on your own behalf or on behalf of an organization), we may use your personal data to provide you with certain communications such as service announcements
and administrative messages. These communications are considered part of the services that you (or your organization) have requested from us and you cannot opt out of these communications.
Disclosing information to third parties Service providers
We will share your personal information with our trusted third-party service providers where we need to do so in order to provide you (and your organization) with the services you have requested, or where
necessary for our legitimate business administration purposes. Such third parties may include payment processors; client record management tool providers; mailing list administration software; lead
management service provider; and/or our partners and vendors who make our software and services available to you and your organization.
In accordance with the law; protection of webAI’s rights
On rare occasions, we may release personal data when we believe in good faith that release is necessary to comply with the law, regulation or legal request; to enforce or apply our conditions of use and other agreements; to protect national security or meet law enforcement requirements; or protect the rights, property, or safety of webAI, our employees, our users, or others, including to prevent fraud or abuse.
Disclosure of non-personally identifying (anonymous/anonymized) information
We may disclose your non-personally identifying information to third parties. We may share with third parties, anonymized information in the aggregate for the purpose of improving the Service and for business and administrative purposes. We do not sell, trade or rent your personal information to third
parties.
Business transfers
In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. If webAI or substantially all of its assets were acquired (such as through a merger or acquisition), or in the unlikely event that webAI goes out of business or enters bankruptcy or is dissolved or otherwise reorganized, customer information would be one of the assets that is transferred to or acquired by a third party. In any of these events, we consider that it would be in the legitimate interests of webAI (or our creditors or transferee(s)) that the relevant customer information be transferred.
Onward transfers
We may permit certain trusted third party companies and individuals to access your information in connection with their performance of services to help us maintain, operate, analyze, and improve our products and services, including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of features. These third parties may have access to your personal information only for purposes of performing these tasks on our behalf. webAI obtains assurances from these third parties that they will safeguard personal information consistently with this Policy. Appropriate assurances are obtained under contract obligating the third party to provide at least the same level of protection as is required by the relevant Data Privacy Framework Principles and the GDPR. These contracts will require the third party to notify webAI if the third party determines that it cannot meet its contractual obligations regarding data use and data protection. webAI complies with the Data Privacy Framework Principles for all onward transfers of personal data from the EU, the United Kingdom, and Switzerland, including the onward transfer liability provisions.
Data storage, security and transmission
webAI takes reasonable precautions to protect personal information in its possession. webAI has put in place appropriate physical, technical and administrative safeguards to secure the information from loss, misuse, unauthorized access or disclosure, alteration, or destruction. webAI has in place appropriate physical, technical and administrative safeguards to: (a) ensure the confidentiality, integrity, availability and resilience of processing systems and services; (b) restore the availability and access to personal data in the event of a physical or technical incident; and (c) test, assess and evaluate the effectiveness of the security measures.
Agents and contractors of webAI who have access to personal information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for webAI. Unfortunately, the transmission of information via the Internet is not completely secure. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee the security of your data, and unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Third party websites
Our site may contain links to other sites, and our services may be offered by partners or vendors, whose information practices may be different than ours. Please consult all third-party sites' privacy notices as we have no control over information that is submitted to, or collected by, third parties.
How long we keep your personally identifying information
We will retain your information for as long as your account is active, you are using our products and services, or as needed to comply with applicable federal, state and local laws. If you delete your account or cease using our products and services, we may retain and use your information only as allowed by law to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information as quickly as possible upon request. Please note, however, that there might be a delay in deleting information from our servers. Any information that remains will continue to be protected by webAI under the terms of this Data Privacy Framework and GDPR Policy.
Children
Our products and services are not directed to individuals under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. We do not intentionally market to or target our services toward children under this age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 13, please contact us at privacy@webai.com.
Your rights
The Data Privacy Framework Principles and the GDPR give data subjects' certain rights with respect to their personal information. You may:
- require us to rectify the personal data we hold about you, where that data is incorrect;
- require that we restrict the processing of your personal information in certain circumstances;
- request access to the personal data that we hold about you;
- require that, in certain circumstances, we delete the personal information we hold about you;
- require that we provide you with the information that we hold about you in a structured, commonly used and machine-readable format;
- object to the processing of personal data under certain circumstances including the processing of personal data for direct marketing purposes;
- withdraw your consent to our using your data for marketing purposes at any time; and/or
- lodge a complaint with the relevant supervisory authority.
If you wish to exercise any of these rights, please contact us at privacy@webAI.com, or by writing to us at:
Privacy and Legal
515 Congress Avenue
Austin, TX 78701, USA
To protect your privacy and security, we may take reasonable steps to help verify your identity before granting access or making corrections.
Data breach
In the event of a personal data breach, webAI will provide appropriate notification in accordance with GDPR and other applicable laws. As a processor, webAI will notify the controller of a personal data breach without undue delay after becoming aware of the breach.
Dispute resolution
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, webAI commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of human resources data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF in the context of the employment relationship.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, webAI commits to refer unresolved complaints concerning our handling of personal data received in
reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to TRUSTe (part of TrustArc), an alternative dispute resolution provider based in the United States. If you
do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://feedback-
form.trustarc.com/watchdog/request for more information or to file a complaint. The services of TRUSTe are provided at no cost to you.
EU and Swiss individuals should first contact webAI at:
webAI, Inc
c/o Larry Webster, General Counsel
515 Congress Avenue, Ste 2650
Austin, TX 78701
United States of America
privacy@webai.com
webAI will investigate and attempt to resolve complaints regarding use and disclosure of personal
information by reference to the principles contained in this Policy. Under certain conditions you may have the right to invoke binding arbitration.
In addition, the United States Federal Trade Commission (FTC) is the statutory body that has jurisdiction to hear any claims against webAI regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy. webAI is subject to the investigatory and enforcement powers of the FTC. If webAI does not resolve the complaint, you can submit the matter to arbitration to a single arbitration of the panel, and under certain conditions you have the right to invoke binding arbitration. The remedies from this arbitration are limited to individual-specific, non-monetary equitable relief (such as access, correction, deletion, or return of the individual’s data in question) necessary to remedy the violation of the Principles only with respect to the individual.
If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. These dispute resolution services are provided at no cost to you.
Legal copyright line usage
You must include the webAI legal copyright line at the bottom of all webAI print/digital collateral and all website and landing pages: Copyright © webAI, Inc. All rights reserved. The webAI logo is a trademark of webAI.
How to contact us
If you have any questions or concerns about this Privacy Notice or its implementation you may contact us at privacy@webai.com.
